Gone are the days of having to use a computer and special software just to record your conversations.  The Phonetalk SD-1 Phone Tap has a stylish new look, smaller than the original, but packs an amazing 280 hours of recording time (Depending on SD card storage capacity).  The SDT-1 is an easy-to-use stand-alone telephone recording system that automatically records your telephone conversations.  These conversations are stored internally to a removable SD card.  It is AC powered, and does not need to be connected to any other devices to record.

*No special computer skills
*No complicated software
*No expensive computer equipment
*No more headaches

Just plug it into the wall jack, attach your phone, press automatic record and you are done!  The SDT-1 will start recording whenever the phone that is connected to it is picked up and clearly record both sides of the phone conversation.  The phone conversations are discreetly recorded and conveniently stored on a 4 Gig SD card exactly like the one you use in your digital camera.  Instead of pictures, you’ll see sound files.  The folder that is created on the card is the date and the name of the sound file is the exact time of recording!

This powerful recording device is only 2.5" x 4" small, so compact and silent it can be placed almost anywhere.  Works with ALL types of Analogue telephones.  Take control of your phone and your life with the latest in telephone recording technology.

Additional Information:

Recording Time:

- 140 hours of recording (on a 2GB SD card)
- 280 hours of recording (on a 4GB SD card)
- 4GB SD card included
- Automatically saves recordings as WAV files

Automatic or Manual Recording:
The Phonetalk SDT-1 gives you the convenient option of automatically recording incoming and outgoing calls.  You also can select the manual option to selectively record the conversations at the click of a button.

Portable, Lightweight and Non-detectable:
Gone are the days of the big bulky manual tape recorders, the SDT-1 fits in the palm of your hand.  It’s remarkably portable, and can easily be hidden.

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Single line Voice Logger for Direct lines/extensions and includes software
 
        Only R1250.00 ex Vat & Delivery  



Voice Logger - Multi line for Telephone Systems & IP Telephones 

Phonetalk  2 port USB Voice Logger     2 Analogue/Digital lines   

Phonetalk  4 port USB Voice Logger     4  Analogue/Digital lines          

Phonetalk 8 port USB Voice Logger      8  Analogue/Digital lines         

Phonetalk 16 port USB Voice Logger   16  Analogue/Digital lines 

Including user friendly software with many features.

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Phonetalk USB Voice logger aims to deliver unique portability and flexibility and functions as the High-migration development tool or small-scale portable system for customers. The Phonetalk USB Voice logger is specially designed for worldwide analog interfaces for its high compatibility with international telephony environments. With terminate interface capacities, it features programmable voltage thresholds, loop polarity reversal and multiple event triggers, and can easily be configured to accommodated to diverse analog networks worldwide. The unit is available in 1, 2,4,8 or 16 line configuration. It is highly recommended that a dedicated PC is used for the recording server.

The voice logger system has the following features:

1. Multi-line call record

2. Monitor real-time call of any line

3. Query any record.

4. Non-stop record for 24 hours;

5. All functions can proceed in a real-time way;

6. Caller ID and dial out number supported;

7. Automatic gain control of record and play to ensure the volume balance   of two speakers.

8. Password protected Management Control.

9. The amount of calls made/received is recorded.

10.Call list can be printed, The call record can be converterd  to MP3 or wav format 

11.Can manage client and recording , show the telephone number and      client data.

Performance Characteristics

1. Digital record: full digital mode for record and playback, duplex reproduction of the call recorded, hard disk of 1G able to record 175 hours.

2. Visual interface: 800X600 figure resolution display provided. Detailed display of working mode, operation indication and query result record.

3. Record mode: record start mode of Voltage and Audio control supported, call receiving of DTMF and FSK modes supported automatically.

4. Caller ID: The telephone number of the caller is displayed.

5. Quick search: quick search and print of detailed call record; search and print functions of channel number, call date, phone number, company name.

6. Print function: print the query result to a local or network printer.

7. Deleting  records: Once designated record space is reached,  automatic deletion of the earliest records will take place.

8. Time record: able to pre-set record time.

9. Call monitor: immediate monitor of any call line.(Analogue lines)

10. Parallel operation: record, call record, search and playback at the same time.

11. Alarm function: key operation, PC and fault with alert and warning.

12. Network function: management of the equipment with search and playback of record through network ; Internet or LAN.

13. Safe and reliable: A classified password can be set for management  access and confidentiality of all call records. The hardware is very reliable and user friendly.

Recording Mode
There are three recording modes available on the voice logger system for you to select : Voltage, Audio and manual recording.
Voltage control: This records the line according to voltage change,
e.g. begins when telephone handset is lifted and then ends when the handset is replaced.
Audio voice control: This recording mode is selected when connected to any digital or voip telephones utilising Phonetalk's Digital Adapter.

Automatic or Manual Recording:
The Voice logger gives you the convenient option of automatically recording incoming and outgoing calls. You also can select the manual option to selectively record the conversations at the click of a button.

Technical Parameters
1. Input: 1-16 channels
2. Impedance: high impedance >100K ohm
3. Signal-to-Noise: 50dB
4. Frequency response: 300Hz to 3400Hz
5. Digital mode:GSM
6. Collection speed: 12.5Kbit / 1s, compression ratio is 5
7. Average search path: 39MS
8. Power waste: 300W MAX
9. Celsius: +5 to +40
10. Humidity: 5% to 85%

                 

PLEASE VIEW DIAGRAMS FOR THE RECORDING OF LINES OR EXTENSIONS BELOW








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Why Record ?

There are many reasons why recording your calls can be good for your business. An increasing number of companies are recognising the benefits of recording calls regardless of business size. Historically, call recording has been a high end application for call centres and financial institutions such as brokers where high-value transactions or a high volume of business is key. Phonetalk USB technology is breaking new ground, delivering fully digital high quality call recording for individuals and businesses at a price affordable for all. With low cost PC mass storage, archive of calls and user friendly call retrieval software, the question should be 'Why shouldn't I record every call?' There are four fundamental reasons why an organisation may wish to record their telephone calls: 1. Improve customer service 2. Record transactions of value                                     3.Comply with industry regulations 4. Increase security & avoid abuse Some industries are required by legislation to record their telephone calls (such as certain financial institutions or premium rate services), others may be transacting a high value of business over the telephone and wish to record these transactions for playback in the case a customer dispute occurs. Whatever your primary purpose, there are always secondary spin-off benefits. We have listed some of the primary reasons and benefits for each of the four main applications below: Improving Customer Service A large number of companies have a team of individuals whose primary purpose is to deal with customers over the telephone. Often the telephone is the only communications exposure a customer has with an organisation. It is also true that individuals within any one organisation often vary greatly in their effectiveness when dealing with customers, this effectiveness translates to revenue, margin and profits. The great benefit of recording calls in a customer service situation is to allow the sharing of the telephone experience across the customer services team. It may be that one particular team member has a better closure ratio or is better at up-selling than the others. It may be that one team member has better empathy with a customer complaint and therefore convinces that customer to stay or even buy more as a result of being satisfied. There are many varied situations where positive sharing of best practice is very beneficial. Call Recording is also a superb tool to allow a supervisor to review the performance of a team member and to listen to specific calls with a view to grading or offering assistance and advice for further improvement. Often telephone-based staff are on some sort of commission structure, so the concept of self or supervisor related improvement is to the benefit of both parties if more, higher margin sales are made as a result. Call Recording can be critical for new employees, especially as there is often a pressure to complete induction training quickly and get them on the phones. Call Recording can be seen as 'Big Brother', team members will undoubtedly change some aspects of their telephone behaviour as a result of implementing call recording and you may even see an increase in productivity to cover the investment for this reason alone, but it's also important to respect staff privacy and their expectations to privacy, so we recommend that you inform your staff why you are implementing a recording system (emphasise the benefits to them) and allow staff to be able to make or take the occasional personal call (dependant upon your own policy) on a telephone that is not recorded. Recording Transactions We may not all appreciate it, but most of us undertake important high-value transactions over the telephone. It may vary from a simple in principal gentlemen's agreement, the giving of professional advice or the formal placement of an order using our credit card. You may wish to recall conversations for any of the following reasons: Confirmation - You simply wish to go over the detail discussed again before formally documenting an arrangement. We can't be expected to remember or take notes on everything when we're engaged in conversation. Call recording is ideal to step back through the conversation to make sure our documentation covers the 'spirit' of theagreement and that we haven't missed anything out. Dispute Resolution - We all have experiences where we made a verbal telephone order and didn't get exactly what we asked for. Most of us unfortunately know someone who will always seek compensation in every situation and will often be successful due to the 'Customer is always right' principal. Recording the transaction allows rapid identification & replay of the original order, if your organisation was in the wrong, you need to know and sort the cause before it happens again. If you were right, you simply need to prove you performed as requested and avoid expensive compensation and loss of reputation, either way your company benefits and you may well find that just in dispute resolution alone, your call recording solution is financially justified. Sharing Calls With Colleagues - If you've just finished a fantastic call with your biggest customer and you want to share the positive experience & detail with your colleagues, recording and emailing the call in a wav format is a superb way of getting their attention and excitement. You may also simply wish to pass on a message without writing it down, in which case, record the message and email it!. Industry Regulations Compliance This application is very specific to certain industries that are mandated by their governing bodies to record calls. It may be a legal obligation or part of a voluntary code of practice for respected industry affiliates. A growing number of financial services industries are mandated to record calls. Medical and legal advice lines are also primary targets due to the high levels of compensation involved where 'professional advice' given is reported to be at fault. Insurers who provide professional indemnity insurance may insist calls are recorded in order to lower insurance premiums. Premium rate telephone services are regulated in many countries as the caller needs to be aware of the growing cost of extended calls and generally cannot be seen to be encouraged to stay on the call for an extended period. Most businesses where mandated find positive reasons for the equipment once implemented. Increase Security & Avoid Abuse In these times of increased security, the telephone is often the communication medium threats are made, this is simply because the threatening party can remain virtually anonymous and distant from the person or organisation they are trying to affect. Large commercial organisations are becoming the target for security alerts as the threatening party may simply be seeking to disrupt normal lives and generate inconvenience. There is also an increasing trend of public workers (such as teachers, benefit workers etc.) being verbally abused by callers who feel they are being unfairly treated or simply don't agree with the conclusions your organisation may have reached concerning them. In addition, staff can be harassed by outside callers or even internally by other staff and it is becoming the employers obligation to protect employees from malicious calls. Recording calls in this situation has two benefits, it allows the abused employee to highlight the level of severity of the call and also may help prove who the caller was, or that the call was genuine abuse and not harmless banter.

• Main Device
• USB style power adapter
• Mini USB Lead (to charge recorder and to connect to a PC)
• Headset with answer switch

 Before You Start!

You must fully charge your recorder. You can do this by connecting the mini USB lead into recorder and the power adapter or by connecting it to the USB port on any PC.

 It will take approximately 5 hours to fully charge.

 To turn Call recorder on/off simply press and hold the ‘End’ key for a few seconds.

 Note – If it is on, the LCD may go blank to save power, simply press the

Record key to restore the display.

Getting Started

 To start using recorder, you must first: Set Time & Date.

Set Security & other parameters.

Link recorder to your phone using Bluetooth.

Connect recorder to your PC to install the software supplied and to view the manuals.

 Set The Time & Date:

 1.      Press ‘Menu’ on the navigation keys to show the main menu.

2.      Select ‘3 Settings’.

3.      Select ‘5 Date & Time’.

4.      Select ‘1’ to set the Date (use Up/Down menu navigation keys and ‘Next’ to set).

5.      Press ‘OK’ when Date is set and follow the same procedure to set the Time.

6.      Press ‘Back’ key to display main screen and to confirm Date & Time are correct.

 Set Security & Other Parameters:

Recorder has the following important security features: Keypad lock to stop unauthorized access (after idle timeout).

Password protected USB access to stop unauthorized access to your recordings from a PC.

 To set the security you desire:

1.      Press ‘Menu’ on the navigation keys to show the main menu.

2.      Select ‘3 Settings’, Select ‘6 Security’.

3.      Enter the password (default ‘0000’).

4.      Select to have Key Lock on/off (and set timer).

5.      Select to have USB Lock on/off.

6.      Select to change the Key Code (max 8 digits) from the default (we recommend you always do this).

7.      Select Back, Select ‘7 System’, select ‘4 Auto Lock’.

8.      Select an idle timeout for the Key Lock.

You are now ready to connect recorder to your mobile.

 Connecting To Your Mobile

 Recorder uses Bluetooth to connect to and record your mobile phone calls. You will need to use the functions of your mobile phone as well.

To allow your mobile phone to search and find recorder BCR-0080

 1.      Press ‘Menu’ on the navigation keys to show the main menu.

2.      Select ‘4 Bluetooth’.

3.      Make sure item 3 ‘Discover’ is on (you may wish to change the default

Bluetooth PIN too – default is ‘0000’).

With Bluetooth Discover on and the PIN set, you can now set your Mobile phone to discover and connect to recorder.

You will need to consult your Mobile user guide on how to discover and connect to Bluetooth devices.

 Once your mobile has found the recorder, you will need to enter your chosen password to connect. Once you are connected, the Bluetooth logo on the recorder LCD will be dark.

Making & Recording Calls

 It is initially set to record all incoming and outgoing calls, see the full user guide for all recording options.

 Important   - Calls will only be recorded when you use recorder to answer or make outgoing calls. If you make calls using just your mobile, they will not be recorded unless you transfer to the recorder and manually confirm.

 Use it to dial out via your Mobile (keypad plus Call Key) or answer incoming calls to your Mobile (just press Call/Answer key).

Calls can be made via the Call recorder microphone and earpiece or via the headset supplied (with answer button) or using recorder’s in-built speakerphone (available on the menu keys when you are on a call).

 Listening To Recording

 It will save the date, time, duration, caller id and other parameters with each call. 

To list and play calls simply press ‘Log’ on the navigation keys from the main screen, list all calls and scroll to the call you wish to play (to play, press ‘1’).

 It can search and play calls using many different search methods using the ‘List’ function.

Connecting To Your PC via USB

Connecting recorder to your PC via USB will allow you to:

 Install the Desktop software supplied (to manage your calls on your PC). Install the recorder configuration software.

Access the recorder memory

 To connect recorder to your PC, simply connect the mini USB cable between your PC and it and select ‘USB Mode’ from the main menu (you may need to enter a password).